Frequently Asked Questions

I need help from an ISSSO staff member.  How can I get it?

Although in person advising is not available currently, international students and scholars have options to reach the advisors in our office:

  • You can still book an appointment with an ISSSO advisor here.  You and the advisor will determine whether the appointment should be on the phone or through videoconferencing.

  • Our email inbox is always open!  Please feel free to continue to contact us with questions at

I will be traveling internationally to come to KSU for the fall semester. Do I need to self-quarantine when I arrive? 

Students traveling internationally should follow the CDC guidelines for staying home and avoiding contact with others for 14 days upon arrival. Students living in on-campus housing should report their arrival plans and the need to self-quarantine to KSU Housing in order to receive accommodations for move-in and dining. 

Where can I learn more about KSU’s plans for the fall semester? 
Information about KSU’s return to campus and university announcements concerning COVID-19 can be found at   

What are the enrollment requirements for the Fall 2020 semester? Can I study 100% online?

    • You must enroll full-time.  This is a minimum of 12 credits for undergraduates and 9 credits for graduate students.
    • You must have at least one course that includes face-to-face instruction.

    You may not enter the U.S. to take a course load that is 100% online.  However, you may study 100% online from outside the U.S.  If you will start your degree online from home, please log into iStart and complete the “Remote for Fall 2020” e-form under “F-1 Student Services.”  We will contact you about an updated I-20.

    If you cannot make it to the U.S. this semester, we strongly encourage you to start your education online.  If that is not possible and you are deferring your admission to a future semester, please log into iStart and complete the “Defer I-20" e-form under “Admission.”  You also need to contact the appropriate admissions office to update your application to a future semester.

  • This includes students who have transferred to KSU and will be in the U.S. for Fall 2020.

    • You must enroll full-time.  This is a minimum of 12 credits for undergraduates and 9 credits for graduate students.
      • If you are graduating in Fall 2020 and need less than a full-time course load to graduate, you may be eligible for a Reduced Course Load authorization.  You can apply for one here.
    • You may take any combination of classes that KSU is offering this fall including in-person, hybrid or online courses, including a course load that is entirely online.

    If you will study online from outside the U.S., please log into iStart and complete the “Remote for Fall 2020” e-form under “F-1 Student Services” so that we can update your student record appropriately.

  • If one of these situations applies to you, please contact the International Student and Scholar Services Office at  or schedule an appointment at  to discuss your individual situation.

    • Had a change of status to F-1 approved after March 9, 2020
    • Are transferring to KSU for Fall 2020 and will be out of the country this semester
    • Had a break in your F-1 status between March 9, 2020 and today
    • Are otherwise not sure which rules apply to you

 I heard that I need a new I-20 with a remark about the fall semester. How do I get this? 
The guidance requiring the new I-20 with remarks about fall semester has been rescinded and is therefore no longer necessary. However, any student who wishes to have an updated I-20 with the remark may request one in iStart. Under the F-1 Student Services tab, complete the Fall 2020 I-20 request. An electronic I-20 will be processed by an adviser and then shared with you via a downloadable file in iStart. 

What is an electronic I-20? Can I use it like a normal I-20? 
An electronic I-20 is a file of your I-20 with a digital signature from the DSO. Due to COVID-19, the SEVP, the Department of State, and Customs and Border Protection are recognizing electronic I-20s as officialI-20s. Once you receive your electronic I-20, be sure to print it for use at the embassy or U.S. Customs. For more information about electronic I-20s, please see the ICE COVID-19 FAQ.  

I have been admitted for Fall 2020.  What plans should I make?
We encourage you to monitor the situation in your home country and the US.  If travel restrictions ease and consulates are open, you may be able to complete the visa application process. If there are still travel restrictions and/or visa appointments are not available, you may need to start your program online for or defer to a future semester. Please update us if you need to follow one of these options. 

The U.S. embassy near me is reopening, but I might need to arrive late to KSU. Is this ok? 
If you foresee arriving late for the fall semester, please contact one of our international student advisers at In some cases, students may arrive a few days late; in others it might be best to defer admission to the next semester or study online from home. When making plans, it is important to consider how the late arrival might affect a student’s adjustment to KSU and their academic success, including details such as quarantine requirements, payment deadlines, class registration and the drop/add period, and missed classes, quizzes, and homework. 

How can I get a travel signature?
First, check to see if you need a travel signature.  Look at page 2 of your I-20 or page 1 of your DS-2019.  Do you have a travel signature from an ISSSO staff member?  If so, what is the date?  If you are enrolled in classes, that signature is valid for 12 months.  The signature on your I-20 or DS-2019 must be less than 12 months old when you re-enter the US.  If you are on OPT, that signature is valid for 6 months.  It must be less than 6 months old when you re-enter the US.  If you are ending your program and not returning to the US, you do not need a travel signature but please let us know if you are leaving earlier than you originally planned.

If you need a new travel signature, we can send you an electronic I-20 with the digital signature. Under the F-1 Student Services tab in iStart, complete the I-20 Reprint request. An electronic I-20 will be processed and signed by an adviser and then shared with you via a downloadable file in iStart.